Candidate
- Reference
- DX-4821
- Role family
- Customer support
- Seniority
- Mid-level
- Relevant experience
- 5 years
- Issued
- September 12, 2026
Checks
| Check | Result | Score | Decided by |
|---|---|---|---|
| Identity | Verified | — | Dexee reviewer |
| Written English | B2 Upper intermediate | 42 / 50 | Server-side scoring |
| Spoken English | B2 Upper intermediate | 15.5 / 20 | Dexee reviewer |
| Work profiles | Shared | — | Server-side scoring |
Spoken English, by rubric dimension
- Fluency
- 4 out of 5
- Coherence
- 4 out of 5
- Lexical range
- 4 out of 5
- Grammatical accuracy
- 3.5 out of 5
Who assigned the level
Model pre-score
B2 Upper intermediate
Reviewer's final level
B2 Upper intermediate
The reviewer listened to all four recordings and confirmed the model's level. Delivery is clear at speed, with occasional article and preposition slips that do not affect meaning.
Work style
Five factors from a public-domain personality inventory, scaled 0 to 100. This is context for a hiring conversation, not a pass or fail, and it never determines whether a candidate is shortlisted.
- Conscientiousness
- 78 of 100
- Agreeableness
- 71 of 100
- Emotional stability
- 66 of 100
- Extraversion
- 52 of 100
- Openness
- 58 of 100
Fit against the role
Computed when the candidate applied. Contact data and protected attributes were removed from the resume before analysis. This is a recommendation for the interview order, not a decision.
Fit score
82 / 100
Five years in inbound support for US healthcare clients, three of them leading a small team. Written and spoken English at the level the role requires. The main gap is the ticketing platform named in the brief, which the candidate has not used.
Strengths
- Led a four-person support team with published SLAs
- Verified B2 in both written and spoken English
- Experience with US healthcare clients and HIPAA-adjacent processes
Gaps to probe
- No hands-on experience with the ticketing platform in the brief
- Team lead experience is recent, under two years
Contact details
Name, email, phone and resume stay with Dexee until you decide to interview and we release them for that application. This report identifies the candidate by reference only.
What this report never contains
Dexee does not collect these fields at all, so no client can ask for them.
- Photograph
- Date of birth or age
- Marital or family status
- Religion
- Political views